Our Core Values and Beliefs

Care

Caring for our guests and for each other is at the heart of everything we do. We know that small actions and attention to detail can transform the guest experience. This passion for service is what drives and motivates us. We take collective accountability and responsibility for ensuring our guests enjoy their experience to the full. We are solely focused on creating memorable moments of joy for our guests; this is something we take enormous pride in. It ultimately allows us to nurture long-term relationships with our guests and determines our personal, team and business success.

When it comes to working with others, we nurture an open, inclusive environment where people feel safe to voice their opinions and views honestly. Diversity is welcomed and encouraged. We care about the growth and development of our teammates and all take responsibility to support one another, to achieve our shared ambitions and goals.

Always Getting Better

We challenge ourselves to achieve an extra 1% improvement every day. We challenge ourselves to improve; as individuals, as a team and as a business. We embrace change and continuously search for new guest experience trends and ideas. We listen to our guests and our teammates and welcome their feedback. By constantly focusing on improving, we evolve the experience for everyone.

Doing The Right Thing

We do the right thing even when no one is watching. This is key to how we work. We do the right thing by our teammates, our suppliers, our customers and our community. We always act in a way which is fair, honest and sustainable.

Energy

We bring positive energy and drive to our roles. We are excited to set and achieve ambitious goals and we are passionate about delivering on them together. We are solution-focused. We take satisfaction in knowing that our customers benefit from this commitment and that as individuals we are working towards being the best we can be.